Service Failure

Good day

I trust you are well, I write to you with great disappointment. It has come to my attention that I had been paying for a device for my “sim-only” contract, I contacted the customer care department and an inquiry was logged ref ***, I was informed that I had to obtain my service agreement contract which I then did so. I contacted the customer care centre again to confirm which email in which these documents where required. I was then given the incorrect email address by your agent named Zanele. I had the sent the contract to another agent when I was told that I need to log the inquiry with the sales department, I had spoken to a manger in the customer care department who verbalized that she could offer me no further assistance as I would need to contact the sales department. I am disgusted in the manner in which this event was dealt with. I find it appalling that there is no transparency between departments.

I am still being charged for a device I did not received. Kindly provide feedback relating to this matter

***

***