Service failure
<p>My MTN sim stopped working ("no service"_ indication and after a phone calll, account checking and a visit to the store I discuovered that many others also have the same problem that the service stopped working.</p> <p>They can give no explination and no remidy action to when we can expect to be back online.</p> <p>This is unacceptable. They admitted that they have a problem but cant give any detail so we sit and wait to be reconnected to teh grid.</p>
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MTN South Africa's replyOfficial
23 Aug 2016, 11:44Good day Anneri,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply23 Aug 2016, 11:44
Official
Good day Anneri,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,