TL
Thabang L

1 reviews | Active since Jan 2010

10 May 2019, 10:39

Service excellence beyond expectation!

Yesterday, 9 May 2019, I called MTN looking for cell phone insurance and boy was I BLOWN away by the level of service excellent that I received! I initially spoke to a lady whose name I did not get (unfortunately) and she gave me a super excellent service. I then called later during the day and was assisted by a lady named Esmeralda Adams and again was BLOWN away by her service excellence!!!! From beginning to end I was so well taken care. I truly believe our country would be so much more progressive if we had people with such excellence! Thank you MTN, thank you lady whose name I did not get and a very BIG thank you Esmeralda Adams. You deserve a promotion! God bless always!

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2019, 11:00
Official
Good day Thabang


Thank you for your post.

Great feedback for the insurance team. We will sure let Esmerelda and her management know of the kind words.

Warm regards,Mazwi ZumaComplaints Analyst