Service during and after Upgrading Poor

<p>While upgrading my contact, I required a specific phone, which the store did not have in stock. The assistant promised me that she will contact HQ and that she will notify me on Monday - Tuesday at the latest. I had to phone them again on Wednesday and Samantha the manager promised me that she will notify me on the same day. Did not happen and I visited the Key West Branch the next day to speak to Samantha. She explained that she was just on the point of phoning me, I had to settle for another handpiece, which I did. I instructed the assistant clearly that I want to pay close to the same amount as previously and that I want my account to be open, should I go pass the contract limit. Today I got a notification that I am out of airtime! After numerous calls to this store, I still have no airtime and I have to make funeral arrangements as I have explained to the assistant. I lost hours on arrangement already and do not have any hope that the problem will be rectified soon</p>