NS
Nico S
1 reviews | Active since Mar 2009
28 Jan 2015, 17:19
Service does not work
I have signed up for the MTN front row. Against my better judgement, I did it. The service does not work and there is no one who can support it. The call centre consultant did not even know what FrontRow is and just put the phone down on me. <br> <br> CANCEL CANCEL CANCEL <br> <br> I want to cancel this service immediately right now. There is no telephone support available, and there is no optout button or cancel button. MTN does not respond to emails nor do they offer support. <br> <br> PLEASE DO NOT SIGN UP FOR THIS PRODUCT, IT DOES NOT WORK, THE ONLY OPTION IS DSTV, UNFORTUNATELY MTN FRONTROW FAILS.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello njsteyn,
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
We are aware of a few customers that were experiencing some problems with not being able to access content. We see that you did not include any account information so that we could have accessed the account.
The issues has since been resolved. If you wish to unsubscribe from the service, you can send your unsubscribe request to *** and include your Name, Surname, MTN Account number and the cell-phone number linked to the account.
You can also use the steps below to unsubscribe from the service.
Web Portal
Click \Menu\"
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
We are aware of a few customers that were experiencing some problems with not being able to access content. We see that you did not include any account information so that we could have accessed the account.
The issues has since been resolved. If you wish to unsubscribe from the service, you can send your unsubscribe request to *** and include your Name, Surname, MTN Account number and the cell-phone number linked to the account.
You can also use the steps below to unsubscribe from the service.
Web Portal
Click \Menu\"
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello njsteyn,
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
We are aware of a few customers that were experiencing some problems with not being able to access content. We see that you did not include any account information so that we could have accessed the account.
The issues has since been resolved. If you wish to unsubscribe from the service, you can send your unsubscribe request to *** and include your Name, Surname, MTN Account number and the cell-phone number linked to the account.
You can also use the steps below to unsubscribe from the service.
Web Portal
Click \Menu\"
We are truly sorry for the inconvenience caused. It was not our intention to have dissatisfied you in any way.
We are aware of a few customers that were experiencing some problems with not being able to access content. We see that you did not include any account information so that we could have accessed the account.
The issues has since been resolved. If you wish to unsubscribe from the service, you can send your unsubscribe request to *** and include your Name, Surname, MTN Account number and the cell-phone number linked to the account.
You can also use the steps below to unsubscribe from the service.
Web Portal
Click \Menu\"
Best regards,