BM
Brian M
1 reviews | Active since Jul 2014
02 Feb 2018, 14:49
Service Disconneted
I have my number cellphone number ********** 580 for ten(10) years, this number i use FOR DATA Connections , i phoned MTN to request assistance since i couldn't connect any more. was advised to change devices and also to contact the coverage testing engineers with no success still. Today 2018/02/02 after contacting the call centre i'm told my number has been discontinued in September since it has not been working for three(3) consecutive months, was then transferred to the supervisor since i disagree with this statement(I use this number and always recharge DATA BUNDLES via the bank. The MTN Supervisors claims she cannot help me in anyway. This means i was using the number with a twin probably. i recharged the number via my bank full time. Could i please get assistance in this regard.
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MTN South Africa's replyOfficial
03 Feb 2018, 11:04Good day Brian,
Thank you for your post.
We would like to thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please note that the number *** is active on the prepaid network and was allocated to another user on 2017-09- 24. We have checked our records and cannot pick any recharge on the above mentioned number for the period 2017-06-01 to 2017-08-31. This number has been allocated to another user and cannot be disconnected while still in use by the new subscriber.
Kindly accept our sincere apologies for any inconvenience caused and rest assured that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply03 Feb 2018, 11:04
Official
Good day Brian,
Thank you for your post.
We would like to thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please note that the number *** is active on the prepaid network and was allocated to another user on 2017-09- 24. We have checked our records and cannot pick any recharge on the above mentioned number for the period 2017-06-01 to 2017-08-31. This number has been allocated to another user and cannot be disconnected while still in use by the new subscriber.
Kindly accept our sincere apologies for any inconvenience caused and rest assured that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,