Service delivery of mtn

<p>Hi guys</p> <p>My name is nicolas. I have been with mtn since they started. In the past couple of years i have had many problems with this cellphone network. Evrytime i try call the call centre, apart from waiting for 30 min they are never able to help. As my account is debit order its always gone off without a hitch. Over the past month i have had such a problem with there service that after 6 or 7 months now i am still waiting for the legal department to rectify my acc that i found out now my number has been discontinued. I have tried numerous times to phone the head office legal department and even the call centre to activate my account to be able to use it. I pay money into the acc and am not able to use it. The past years airtime and data which i have not been able to use just falls away according to them which is unnurving. Evrybody keeps telling me they will escalate the problem which after 7 months still i have not been contacted in anyform. I have been emailed to say that the contract number is a pay as u go. I have had to get a cell c sim, pay as u go, so i can contact my family and continue to do business. I am at my wits end and dont know what to do. </p> <p> </p> <p>I recently was ****** and had my phone taken from me. I have been paying insurance and everything that goes with it but mtn cant help me as my account is with thier legal depp. Legal dep cant help me as they have no record i just wish i could do something about it</p> <p>Thanks for the post</p> <p>Nicolas smith</p>