Service delivery of mtn
<p>Good day. This is the third time i am doing this. My acc at mtn has been escalated 4 times already and still nobody knows what to do. The telling me to wait for the legal dep to recitfy my acc and after 4 weeks still nothing has been done. Even after my previous attempt at puting it on hellopeter. The numbers given to me for the legal depp dont work. I am at my wits end. The service at mtn is realy bad as my acc is proof. I have payed over 2000 rand and still nothing been done. </p> <p>Please help</p> <p>Nicolas smith</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thats a typical robot response. If it was true the matter would have been resolved at the first email, my acc being escalated 4 times shows that mtn cares for no one. I have been a loyal customer for more than 10 years and never demanded anything. Never got a gift nothing. Further more u have destroid my faith in mtn. And the fact that u have ****** more then months of airtime and data from me has made me frightened to continue with these emails.
Thats a typical robot response. If it was true the matter would have been resolved at the first email, my acc being escalated 4 times shows that mtn cares for no one. I have been a loyal customer for more than 10 years and never demanded anything. Never got a gift nothing. Further more u have destroid my faith in mtn. And the fact that u have ****** more then months of airtime and data from me has made me frightened to continue with these emails.