Service delivery, not fitting the profile of 'n large company.

<p>MTN's service delivery reflects on an *********** mangement as a whole. My wife attempted to purchase, yesterday (9th Nov, 12h20) morning an extra data bundle in the MTN Kolonnade store. She paid, and the staff couldn't load the data. They gave "System error" as the reason. They suggested that she should do it later from home. If one continues to do this, more than 3 times, one's service could automatically suspended. She insisted to talk to the store manager, Jaco; but Mary-Ann refused to call the manager. From home, she phoned, and got hold of Jaco. We drove back to the store (15h00), but the data could not be loaded. The manager took down all the details, promised that the data would be loaded. Well this morning, the data is still not available. My wife requested that they should phone MTN's backoffice, upon which the store manager said that he cannot! It is impossible to believe that a branch store cannot contact its head office. </p>