aC
aslam C
1 reviews | Active since Oct 2010
23 Dec 2015, 09:04
service delivery non existing
Every day or 2 I gota deal with my phone telling me that I do not have suffiecent airtime to make a call when in fact I do have airtime...<br> <br> So that means every day or 2 I gota call mtn to reset my sim card..<br> <br> Let's not begin with you guy *****ing my airtime last time for data I bought but you said I never activate it....<br> <br> Your guys business is going down the toilet...<br> <br> Service from your guys company the pass year has been non existing just like the anc..<br> <br> If you guys can't sort out the **** please rather cancel my contract and I will go elsewhere...<br> <br> I feel my R580 a month is a rather big waste.....<br> <br> <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 06:52Hello aslam325,
Thank you for your post. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that when it gives you that error message it means that your airtime has been reserved , kindly turn off your internet sessions and reboot the handset then it will release the airtime and you will be able to use your airtime.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that when it gives you that error message it means that your airtime has been reserved , kindly turn off your internet sessions and reboot the handset then it will release the airtime and you will be able to use your airtime.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Dec 2015, 06:52
Official
Hello aslam325,
Thank you for your post. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that when it gives you that error message it means that your airtime has been reserved , kindly turn off your internet sessions and reboot the handset then it will release the airtime and you will be able to use your airtime.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly be advised that when it gives you that error message it means that your airtime has been reserved , kindly turn off your internet sessions and reboot the handset then it will release the airtime and you will be able to use your airtime.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***