SV
Sjaana V
1 reviews | Active since Mar 2015
14 Aug 2015, 12:38
SERVICE DELIVERY IS PATHETIC
RECEIVED AN SMS TO SAY MY SERVICE IS BEING RECONNECTED, IT SPECIFIED A 2 - 24 HOUR WAITING PERIOD.<br> <br> IT HAS BEEN OVER 48 HOURS.<br> NO RESPONSE TO MY MULTIPLE TICKETS I HAVE OPEN WITH THEM. ONLY NOTE THAT I GOT WAS TECHNICAL ISSUES. MY ACCOUNT IS PAID FOR - SHOULD BE WORKING!!<br> <br> AFFECTING BUSINESS.<br> I AM A WOMEN WHO DRIVES FAR DISTANCES AND STAYS ALONE - NOT SAFE TO BE WITHOUT MY PHONE FOR SO LONG. NEED IT RECONNECTED IMMEDIATELY.
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MTN South Africa's replyOfficial
03 Sept 2015, 07:11Hello HoneyBoo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been dealt with and your services has been reconnected and is active on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been dealt with and your services has been reconnected and is active on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
MTN South Africa's reply03 Sept 2015, 07:11
Official
Hello HoneyBoo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been dealt with and your services has been reconnected and is active on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Our records indicate this matter has been dealt with and your services has been reconnected and is active on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem
REQ:***