WP
Willem P

1 reviews | Active since Oct 2018

04 Oct 2018, 18:00

service delivery if you don't make whoo ha then nothin happen

MTN kolonnade is not interesting to help. You must first made a whoo ha than the manager will come out of her cosy office. then you complain. Then she promise next week. After an hour you then again whooo ha and then in 20 min she get the product you want which was unavailable

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Replies (3)
MTN South Africa
MTN South Africa's reply08 Oct 2018, 13:55
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

MTN South Africa
MTN South Africa's reply08 Oct 2018, 13:57
Official

Good day

Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.

We will investigate and provide you with feedback.

Warm regards

Sizwe Schoeman

Complaints Management team

MTN South Africa
MTN South Africa's reply09 Oct 2018, 09:29
Official

Good day

We have been trying to call you on your phone with no response. From our findings after investigating into these allegations you brought forward was that you were in contact with the complaints department on Friday the 5th of October via email. A response was since sent to you lining out the events that occurred at the store on Thursday the 4th in detail.

Warm regards

Sizwe Schoeman

Complaints Management team