Service delivery

Dear Sirs,<br> <br> Kindly take note that I am once again not impressed with MTN Rosebank's service. Firstly due to the fact that we were told that you have stock available, which was never the case. (Kindly note that a recording of this call is available. Secondly YOU told me that I will have no problems (which I was 100% sure of) and that I would be able to collect my IPhone from MTN yesterday 15 April 2015. I tried to contact you to find out what is going on but with no success. I send emails which you did not reply to and I left a message at one of the ladies in the MTN shop for you to call me before wasting my time and money driving to Rosebank just to see that the shop is closed as you are busy with a stock take. Surely you knew about your stock take some time in advance and you should have informed me that I will not be able to collect my phone the very next day. This is not the first time that I have received poor service from the same branch. This is the second time that I am taking a contract at this branch where empty promises and incorrect information is presented. I feel that I was inconvenienced enough by MTN and that they should start delivering some service.