Service delivery

Item: MTN South Africa
Rating: 1
Author: Khulekani N

Reference Number: ********** 0

They busy taking my money when my phones are not getting data and sms and airtime which I pay for every month I can’t even recall how long it’s been not get my data bundle airtime and sms for MTN I even I have reference number they don’t check if I’m get since I report this matter it’s been long in order to get I reference number I said I’ll report them to Hello Peter still even now I’m not get my data bundle and sms and airtime for bought my contracts I have with them

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

22 Jan 2018, 09:34

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

we have evaluated your account and picked up that all the bundles where allocated to you on the 17th,should you experience any problem don't hesitate to write to us on hello peter.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply22 Jan 2018, 09:34

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

we have evaluated your account and picked up that all the bundles where allocated to you on the 17th,should you experience any problem don't hesitate to write to us on hello peter.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Khulekani N's updateReviewer Update

23 Jan 2018, 19:29

What are you talking about we are not getting data and sms check again *** and *** both this number it’s been more then 3 months *** isn’t receiving data and sms and *** isn’t receiving sms so please

Khulekani N's update23 Jan 2018, 19:29

Reviewer Update

Service delivery

About

Community

Businesses

Follow Us