MD
MIKE D
1 reviews | Active since Feb 2015
04 Jul 2016, 19:54
Service delay
<p>I TOOK MY CELLPHONE TO MTN IN CLEARWATER MALL FOR REPAIRS ON THE 31/05/2016 AND IT CAME BACK ON THE 01/07/2016. I FETCHED IT ON THE 02/07 AND UPON ARRIVING HOME I REALIZED THAT MY SCREEN IS LOSE AND ITF HAS POOR SIGNAL.</p> <p> </p> <p>I TOOK IT BACK TO THE SHOP THE NEXT DAY AND GUESS WHAT...........THEY REBOOKED MY CELLPHONE AGAIN FOR REPAIRS AND IT WILL TAKE SAME AMOUNT OF TIME BEFORE. IS THIS FAIR THAT I MUST STAY 2-3 MONTHS WITHOUT A PHONE?</p> <p> </p> <p>IM REALLY PIESED AND I DONT THINK THAT I WILL GO TO MTN AGAIN TO GIVE THEM MY BUSINESS. THE AFTER SALES SERVICE IKS PATHETIC AND DISGUSTING. I EVEDN LOST CONFIKDEN CE ON THE HEADSET BECAUSE OF THIS BULL****.</p> <p> </p> <p>YOUR SERVICE SUCKS.........</p>
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MTN South Africa's replyOfficial
05 Jul 2016, 22:06Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,
MTN South Africa's reply05 Jul 2016, 22:06
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Best regards,