Service

<div> Good day

I am so frustrated with MTN.

I was struggling how many times to get hold of them to make payments. I then instructed them to debit my account eventually..

I was shocked to getting only recently a message that I need to pay R1800. No other communication from them.

They also cancelled my contract that is finishing in June without notifying me. This so unprofessional and unacceptable.

You just dont get through on that line. I asked them via email to call me on a Saturday. On Saturday I recieved an email that they tried to call me, but it was a lie because they did not call me on the contact details that I gave them. I eventually during my hectic schedule at work , I went to the nearest mtn shop. The made a call and completely gave me another explanation for my query. I went back there and then they advise they can only call me on weekend. Still no success. I went back again I got another explanation. The consultants there was also confuse. I wrote to the complaint dept. Un until now no feedback. I am no currently with out service and they expected to pay a R4000 that is not my fault before activating the cell phone. This is so unfair and unprofessional

They did not put effort in to prevent my horrible experience

I am seeking feedback urgently.

Regards

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