1 reviews | Active since Oct 2015
service cut while on a call
I have some nasty experiences trying to get to the person that has done this to my contract and I have been sent from pillar to post .<br> Herewith follows what I went through and its definitely not acceptable by me nor any of your subscribers.<br> <br> On Wednesday 14th September 2015 I had made several business calls and<br> was conducting my business as usual.<br> <br> However at about 15h00 I was busy on a business call and I was rudely<br> cut off during a transaction as a voice in the background said your call is been terminated .<br> I tried to call the number that I was busy with but was not able as a voice<br> message kept coming up.<br> <br> I was embarrassed and had to call from another phone making an excuse and apologized to that business person.<br> This is very bad for business .<br> <br> Since then I have sent several e mails and called the no 808 and *** and was I was also transfered from one department to another.<br> They keep telling you that they will escalate this matter.<br> <br> I now could not make any calls and all my sms were not delivered<br> either even though it says sent.<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been migrated to prepaid on the 13-10-2015 @13:12 prepaid migration will take 2-24 hours to pull through on the 14th the call has been cut do to the number no more on contract but on prepaid function.
The request for the cancellation has been sent by yourself via our customer care *** This number is now on pre-paid, the cell number can be used for any service provider.
To make use of the sim card for calls and usage you need to load airtime and data.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** has been migrated to prepaid on the 13-10-2015 @13:12 prepaid migration will take 2-24 hours to pull through on the 14th the call has been cut do to the number no more on contract but on prepaid function.
The request for the cancellation has been sent by yourself via our customer care *** This number is now on pre-paid, the cell number can be used for any service provider.
To make use of the sim card for calls and usage you need to load airtime and data.
Kind Regards,
Alice van der Merwe
***
Best regards,
