GH
Giovita H

1 reviews | Active since May 2015

12 May 2015, 20:54

SERVICE CONTINUOUSLY SUSPENDED

I had an account at Nasua Mobile and when they closed the contracts were passed on to MTN. I paid end of December and everything was OK. Then at the end of January I paid again and not long after, I started receiving messages to say that my account is overdue. According to MTN Nashua mobile sent through the incorrect contract. I was finally able to get the correct contract from Nashua Mobile which was subsequently sent through to MTN, yet I am still being billed incorrectly, which surprisingly changes every month.<br> <br> There are two contracts on this account. Initially we were billed incorrectly for only one of the contracts, but after a few months both contracts are being billed incorrectly. Another issue arose today when I was informed that my account is in arrears, despite having paid in full before the 28th of April. I received an SMS stating that the payment has been received and so am surprised to hear this. <br> <br> My phones have been suspended about 20+ times since the end of January. Before I was able to have the lines reinstated, but now am told that they will be suspended as my account is supposedly 30 days in arrears.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 11:26
Official
Hello Giovita,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the discounts that were not received.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,