SERVICE COMPLAINT -UPGRADE

I recently upgraded with a guy named Gregory Muthen last week -and my package was supposed to be delivered to me when the DSV driver came to deliver my package on tuesday he refused to deliver it cos he said my id copy was not right so i went back upstairs and made another copy together with my ID came back down and he said it was still not right i didnt see any problem with it seemed like he was just being difficult and he advised MTN they want an proper ID copy - i dont understand what the issue was. He then left without giving my parcel. I sent another email to Gregory advising him how disgusted i am with the service and he told me he will escalate the issue .Yesterday the DSV- COURIER company had called me saying that MTN has not even contacted them yet with my query and they cant assist me unless MTN gives them the go ahead. This was the worst service ive ever received i sent another follow up email to Gregory Muthen yesterday morning and to now as i write this i got no response or call.I called the call centre today on 135 been put through several different consultants who said they cant assist me i spoke to Jocelyn i asked to speak to a manager she said he is busy he said he will call me back or i can hold so i asked if she can note my comlaint she said ok i advised her thereafter she said hold on and kept me on hold for 10 minutes no assistance i hung up tried again spoke to Dineo she said they dont have no manager or supervisor on duty that was really strange as i dont understand how business operates without any seniors and she said she cant assist me.

from last week till today its over a week im still waiting to get feedback or assistance from MTN

hopefully someone will get back to me as all my attempts to get assistance has failed. yet I have been a loyal MTN customer for years now makes me reconsider.