Service Complaint

<p>For the last week all my incoming calls have showed up on my phone with "Unknown". It is extremely important that I am able to view the numbers I receive for work purposes. I called the MTN call centre about 5 or 6 times. My query has been escalated 3 times, on two occasions something was added or removed and on 1 occasion the person gave me a code to dial. None of this has assisted me. I was also told that two people at MTN either logged an incorrect reference number or added something that was not to be added. Now I have been told that the issue will be sorted out in about 24 hours but this cannot be guaranteed. I have been told this before. Each time I had to phone MTN and enquire. No one has ever called me back in the past 7 days to update me on what is the status of my complaint. This is extremely frustrating. It is unacceptable that it is taking MTN almost a week to sort this issue out. I have not been provided with the service that I am paying for and accordingly in addition to fixing this problem, I should not be charged or my monthly payment should be substantially discounted. I'm not prepared to pay for a service that does not deliver.</p>