1 reviews | Active since Jun 2017
Service Charge for no service
<p>Hi,</p> <p> </p> <p>I have had a contract with MTN for data for my Tablet, but tend to only use my WIFI when using the Tablet, making my need for the MTN contract redundant.</p> <p>I contacted MTN on 18 May to cancel my contract with them, but they only changed the contact to a Pay-as-you-go and they continue to deduct R 146.50 from my debit Order, even though I am not using my SIM card at all - no data, SMSs, nor calls.</p> <p> </p> <p>I tried to contact them on the 808 number, but was told my contract number was invalid, so I tried the 173 number, but this only gives me a message to say "The service has been suspended, please contact your service provider"!</p> <p> </p> <p>There are no numbers I can dial to get hold of a consultant and whatever number I try, I get the message about the service being suspended! but they coninue to deduct fromn my Debit Order.... !!!</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried contacting you around 17:52 and your phone was not answered,please reply with your ID number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have tried contacting you around 17:52 and your phone was not answered,please reply with your ID number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Please will you let me have a way of communication with you more privately; I am not about to publish my personal details, such as my ID number, on a public forum.
Please will you let me have a way of communication with you more privately; I am not about to publish my personal details, such as my ID number, on a public forum.
