SERVICE CENTER WITH NO STAFF AND MISLEADING ADVICE

Went to a MTN Shop who said they have to book in my Lumia1520 which has a cracked screen but still work fine. I said that my insurer needed 1) a Damage report and 2) Quote for replacement of screen. I asked them if they can perhaps phone Midrand Repair Center so they can email me a quote without having to wait weeks.<br> When phoning the Repair Center the call gets cut off repeatedly.<br> I then decided not to book in my phone but rather go to the MTN Service Center at the Menlyn Shopping Mall.<br> Only 5 agents of which 2 are not floor agents but actually work with stock.<br> Waited for 49min since 10h00 and my patience was up. Reason: Down to 3 Agents on the floor. In this time 5 clients walked out without assistance.<br> I saw a lady behind her desk and assumed she was the Branch Manager and asked her if she knows what's going on, on her floor. She rep**** that she does not know because she is not the Branch Manager but the Area Manager. I told her that since the Center opened for business at 09h00 only 8 clients were assisted and if she is \okay"with that?<br> <br> Long story short... The Agent told me that I have to book my phone in WITH A CHARGER?! (Sigh)<br> <br> I just left on wasted Time and Money."""