TP
Tana P
1 reviews | Active since Jun 2015
15 Jun 2015, 09:45
Service calls/sms's keep terminating
I always receive airtime rewards from FNB re. Checkers and fuel spend, which I would use for my daughter. Everything was fine when I was on MTN pay-as-you-go. But ever since we took out a contract via MTN Direct, where we did a sim swap in order to retain my number, I cannot retrieve these rewards, nor register anything if I have to use one of those *???*??# type numbers. The call always says \call terminated"or the sms \""can't send\"". I emailed an inquiry to MTN customer services on 23 May but only ever got a reference number (#***2). Yesterday"
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MTN South Africa's replyOfficial
23 Jun 2015, 15:18Hello TPress,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please go to Store or Market Place on the home screen of your phone and download emDial. Once the application has been downloaded, you will be able to dial USSD codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please go to Store or Market Place on the home screen of your phone and download emDial. Once the application has been downloaded, you will be able to dial USSD codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Jun 2015, 15:18
Official
Hello TPress,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please go to Store or Market Place on the home screen of your phone and download emDial. Once the application has been downloaded, you will be able to dial USSD codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, please go to Store or Market Place on the home screen of your phone and download emDial. Once the application has been downloaded, you will be able to dial USSD codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***