Service beyond terrible, or just *****ing money from customers?

Following my previous post on 28 June 2018, where my airtime paid for was never received, i was requested to send an email with my details, but still, my issue has not been resolved. It has been 7 weeks now, which no answers, and just being given the run around by poor staff. I must say that the service from MTN is beyond terrible. Can someone actually get back to me to resolve this issue?? Or is MTN just *****ing money this way from their customers??

My post from 28 June 2018: After buying airtime online, even though the funds went through on my bank account and MTN sending me a confirmation email, i still, after 22 days, have not received the airtime I bought. After numerous calls, numerous reference numbers, they are just giving me excuses and promises. Surely if i sent the proof of payment it should be easy to just load the airtime owed. Is there anyone employed at MTN who can actually solve a problem and let the customer know what is happening???