Service at MTN is absolute garbage

<p>Ok, where do i start.... I got held up at knife and gunpoint in Sunninghill Johannesburg, the ****s managed to get away with my new iPhone 7 from MTN & my Samsung Galaxy S7 from edge Vodacom, lucky for me, i had gotten insurance for both these devices at the respective suppliers. I call Vodacom to report my ordeal and they are very helpful, they had my claim going and processed, the next day my new phone was ready for collection, kudo's Vodacom and vodacare, out standing service. </p> <p> </p> <p>My nightmare starts when i have to deal with MTN, firstly, i go to the MTN store where i picked up the phone, the staff there (fourways mall) are very rude and it seems they have no idea how the process works as they keep questioning one another, finally, they access their system, only to be told my number actually belongs to some other woman (i don't even know how to comprehend this), furthermore it turns out that my iphone 7 is logged on their system as an iPhone 6s (like ***). One of the ladies in the store finally gives me forms to fill after having waited and had my patience tested for over an hour afterwhich she tells me the insurance department will be in touch. As i sit here a week after i submitted those forms, not only have i not recieved any call or email whatsoever, but the people at the call centre keep telling me to call the insurance department, the insurance department who all seem to be too bothered to asswer their telephone, or maybe the ****** thing is on silent.</p> <p> </p> <p>I don't think the people at MTN realise that they aren't doing us a favour by providing their service, i pay my bill monthly and as such i have a right to the services that i pay for, i am not asking them to reinvent the wheel here. i am highly dissapointed and immensly enraged with MTN, i strongly advise anyone from doing business with a company that treats it'c customers this way.</p>