**** Service at Mtn Eastgate. No phone since April

My dad took up a contract for me 2 years at Mtn Eastgate Mall and sometime late last year when he moved banks from Capitec to Fnb he went and gave the lady at the store ( Handriett) his new banking details. banking details were never updated and the debit order never went through,every month my dad must pay cash and wait long queues, he went to the store a couple of times and gave the banking details to the same lady but the debit order was never reinstated.the contract was due for an upgrade April this year and we went to the store to apply they gave us a run around, promise to call for months and never did, until i received an sms that the application was declined because of poor itc record, which is not true, created an itc report for my dad and sent it to the store to show them that account is not even under his itc record and his itc is very good, matter was refereed to Reuben who has since promised to get back to me with feedback from their vetting department since June, he has since ignored my calls, when he answers he just keeps quite and leave me talking alone like a fool. No phone since April