TA
Taahira A
1 reviews | Active since Aug 2011
20 Sept 2016, 17:12
Service anyone???
<p>Please can someone / anyone at this ineffective business contact ME to resolve my query, since well oh you know I HAVE been paying my premium on time every month! </p> <p>And incredible that wouldn't you believe it, another insurance company that lives up to the reputation of when the time comes to actually do what their customers pay for there's absolutely no service or even the decency to answer a call!!! </p>
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Sept 2016, 11:58Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up any request for the insurance claim from the MTN Cresta store. No notes reflect that the store mentioned or requested from the issuance department to assist with the claim.
We have sent to you the insurance claim form to be completed, please send back to me with the ID copy attach, once received the insurance department will start the claim. As per the Job card number *** the device is ready and waiting for payment from the insurance department.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2016, 11:58
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up any request for the insurance claim from the MTN Cresta store. No notes reflect that the store mentioned or requested from the issuance department to assist with the claim.
We have sent to you the insurance claim form to be completed, please send back to me with the ID copy attach, once received the insurance department will start the claim. As per the Job card number *** the device is ready and waiting for payment from the insurance department.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
TA
Taahira A's updateReviewer Update
29 Sept 2016, 09:16So just as quick as MTN were to respond to me ONLY once I logged a complaint on HP, their standard non responsiveness / inability to provide a service to a customer / lack of communication reputation still stands.
I have comp**** with the due process, however it is now a week later and I am told that I have to wait another week to receive my device.
Vodacom was able to complete the same repair for my husband WITHIN 2 weeks, from the day that he checked it in to the time he had it back in his possession! Why does it take MTN 6 weeks, how is this acceptable service delivery????
My current expectation is to receive my handset delivered to me before the close of business TODAY, Thursday 29/09/2016!!
TA
Taahira A's update29 Sept 2016, 09:16
Reviewer Update
So just as quick as MTN were to respond to me ONLY once I logged a complaint on HP, their standard non responsiveness / inability to provide a service to a customer / lack of communication reputation still stands.
I have comp**** with the due process, however it is now a week later and I am told that I have to wait another week to receive my device.
Vodacom was able to complete the same repair for my husband WITHIN 2 weeks, from the day that he checked it in to the time he had it back in his possession! Why does it take MTN 6 weeks, how is this acceptable service delivery????
My current expectation is to receive my handset delivered to me before the close of business TODAY, Thursday 29/09/2016!!