1 reviews | Active since Oct 2012
SERVICE AND RECEPTION NON EXISTENT
To whom it may concern:<br> <br> My business (High Point Trading) contract was with Nashua Vaal. Since they have closed<br> Nashua Mobile, I have to do everything direct with MTN. What a joke!!! My phone's screen<br> was damaged, so I reported it to MTN Vaal Mall. Stephan helped me with the claim form<br> the 15/04/2015. He said they are not going to take my damaged phone, someone will phone<br> me to get the phone from me.<br> <br> It is 4 (four) months later!! I have tried to phone Stephan and I have also send an email direct<br> to MTN head office. No reply??? I have spoke to Elsie at MTN Vaalmall. She said she can't help<br> me, they are NOT MTN. They are just a franchise. I wonder what franchise are they??? On the <br> outside of the shop it says MTN. <br> <br> I am going to cancel my contract without paying any penalties. Because I just don't get any response<br> from MTN. I have never had such bad service from any one. But lately MTN's reception is almost<br> non existent. Just like there service.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
It has been a year now since this response from MTN. And still nothing happend to the broken phone. I paid insurance for 2 years for nothing. The first MTN shop said they will phone me to pick up the phone. Then I went to another MTN store just for them to lost my claim form.... And head office say they don't have any knowledge of my claim. So now after my contract has ended with MTN I just can't seem to get any one to help me terminate my contract. I have email them, even contacted them trough their web. After weeks they have ask for a copy of my ID. Weeks later I received a mail, saying that I am a ***** that they don't pick up my id no on their system?? How can I get rid of MTN.... Can someone please advise me!!!!!
It has been a year now since this response from MTN. And still nothing happend to the broken phone. I paid insurance for 2 years for nothing. The first MTN shop said they will phone me to pick up the phone. Then I went to another MTN store just for them to lost my claim form.... And head office say they don't have any knowledge of my claim. So now after my contract has ended with MTN I just can't seem to get any one to help me terminate my contract. I have email them, even contacted them trough their web. After weeks they have ask for a copy of my ID. Weeks later I received a mail, saying that I am a ***** that they don't pick up my id no on their system?? How can I get rid of MTN.... Can someone please advise me!!!!!