1 reviews | Active since Nov 2016
**** service and *********** call center assistants
<p>i am currently using an iphone and mtn is my network provider. for the past few days the network has been beyond terrible i can hardly connect to the internet or access any social media platforms, not to mention the bad network service each time i recieve phone calls. i loaded so much data over the past two days, data which i did even get to use because my network kept refusing me access, with that being said, i go back to check my balance only to find that my data is gone how, i do not understand. i contact the customer call centre, wait for decades to be assisted and when i finally get to speak to a consultant i am told i cannot be assisted because i am not the account holder and my mom is. i mean seriously i cant assistance on a simple matter regrding data. and would have to go through all the trouble of getting her detailsjust to know what happened to my data. when they took my data they didnt need all that and now its a hustle to get assistance, besides this i am tired of mtn and its bad network coverage, its high charge rates. please step up to the plate or im out! </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***