service and help at what a dissapointment
<p>The afterhour service of mtn is at a great disappointment. I've had problems this whole weekend by purchasing data.....paying for it and yes nothing......money chowed......no data.......</p> <p>when trying to call the help line there isn't even help there. I mean really now all retail stores are even open on Sundays. How can a large company like this not be available via 173 or 808.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist with the data request to validate purchases and verify data given. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist with the data request to validate purchases and verify data given. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.