1 reviews | Active since Feb 2017
Service and feedback
<p>I upgraded one of my contract's for the second time with MTN at a store, this is the second time I do the upgrade at MTN store in Savannah Mall, Polokwane. The first upgrade went well and it was done in 30min. This time they did not have the device in stock and said they will order it as MTN has stock and I can expect it within the week. It has now been two weeks and I have to phone them myself to get useless feed back. All they tell me is they have not received my device yet. No one can tell me why it has taken so long. This is POOR service! I hope someone from MTN reads this and gets on the problem! How is it possible to take two weeks to deliver a device that you apparently have in stock? I refuse to wait two more weeks for my device, sort this out PLEASE!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,