**** Service and communication

I did an online application for a new contract for 2 Samsung Galaxy A2 Core on the MTN Made for me extra small Plan which was valued at 199 per month on 04/10/2019 and I got an email with a reference number *** advising I will get a call from an agent and I must attach an ID copy, Bank statement, proof of residence and a Payslip. I have emailed all those on Friday and I am still waiting for feedback, when I did a follow up with client care I got a number to call which is *** which I called and they advised that they are not picking up any information and I must do a new application where they proceeded to ask me questions that they say is xds questions that I apparently failed but they do not know which questions i actually failed and that I have to wait a week before redoing the application with them. How do i fail questions that are not relevant to me because all the work numbers that they had are incorrect and the account they provided I have no idea who it is for. What happened to the online application that I did. I spoke to a team leader by the name Rosco Haripersad who also has no idea where my online application is and rather advised me to go to an MTN store. The reason I did the application online was because I have no time to go to the store. This is so inconvenient and not what was communicated.