**** service and cannot get hold of legal department in order to access my account

<p>I have a contract with MTN which was supposed to come to an end in May 2016. I called MTN to cancel the contract but was told by the call centre agent that I cannot cancel my contract as it was with the legal department. I understood. I then paid all the outstanding amount hoping that my account will be up to date and that I will be able to cancel it. To this date nothing has happened on my account. I’ve tried numerous times to contact their legal department only to be told they don’t take calls. I’ve sent many emails begging them to update my payment on their system so that my account can be accessible by the call centres nothing has been done till today. This is affecting my credit profile and I cannot do anything now.</p> <p>I don’t know what’s happening with MTN but what I know is that the company is losing many customers due to their bad customer service. Now I am escalating this matter to my lawyer’s.</p> <p> </p> <p> </p>