Service and cancellation gone bad

Mtn supposed to be the better connection. Sadly the service sucks. Account was not making sense and after countless calls and emails discovers there was insurance added without my permission. After escalating and more calls and emails it was then investigated and discounted. September I was due for upgrade and chose to go prepaid. First statement followed it was zero due. Then following was due R179. I reversed it and back to calls and emails. I was assured that the problem is taken care of and definitely migrated to prepaid. Guess what happened end of October?? This has negative affects on my credit score... I was declined on a car purchase because of reversals on my bank account. Now I am back to emails..

Mtn shops are completely uselee. Call centre has no idea what and how to handle queries. The only way to get problem escalated is if you know someone or their personal email. Not to mention the emotional affect it has on a person trying to fix something that is out of your control.

Worst experience ever.. 😩😩😩😩😩😩 Apologies at this stage will not even fix how I feel.. 😠😡🤬🤬🤬😈$$XF Now I get