SERVICE AND BILLING

MTN are incorrectly billing me for data and content charges. I called the call centre they are unhelpful and not willing to assist in anyway.<br> The call centre agent advised all was in order and not to worry with regards to my bill . Please pull the call recordings, the agent confirmed I had enough data and the bill was normal and not running into thousands of Rands. I get the invoice today and was charged R 4 804.23<br> <br> -I am still charged for content charges even though we have checked on my phone I have not subscribed to anything<br> -I am charged 3 times for 1G data bundle when I requested it only once on the statement I have received today<br> -I was charged twice for 2G, this was at the time of the strike and I could not loaded my own data bundle.<br> <br> Kathy Selao and Jacques Mans have been trying to assist me and have logged queries on my behalf.<br> <br> I normally call the centre to load my data, as the MTN site is not even user friendly. I cannot purchase data on my contract account. If you wish to navigate you have to login to the site numerous times.<br> <br> I have all the emails and screen shots regarding my bill querying my bill and the issues. Very disappointed in MTN