Service and After Sales Service Sucks

I give MTN 48hrs to have a replacement sim delivered to my residential address. I have wasted two days driving to the Mall@Carnival just to be informed each time the system is off line.

I will post my negative feedback on hellopeter and will continue to post my negative feedback until my request is attended too.

The Sale of the contract sim cards was done and concluded via the MTN portal. Upon delivery I had to provide my ID and proof of residence. Why in the good Lord's Name can the same not be done for a replacement sim.

1. Your customer service number does not function 2. Your service at store level sucks. SYSTEM OFFLINE for two days now. 3. Your aftersales in general sucks.

How in the world MTN was voted "preferred service provider" I can only phathem.

Totally Irritated and Frustrated.

HC Horn

Ps. To this day have I had no call from a customer service agent to even just verify if my problem has been resolved since I notified MTN about a replacement Sim in the beginning of February 2021