cA
caileen A
1 reviews | Active since Dec 2017
27 Oct 2020, 09:35
**** service
joh I have never in a million years had so much problems with the same MTN store three times in a row even to do a sim swap is a ****en Hassel joh hai even hellopeter no joy I have been writing reviews about the same damn store and nothing is being done about it hai the MTN store needs new damn management I have been trying for a week now just to do a simple sim swap and every time there is excuses now the lady assisting me is not in today now hellopeter wants me to try another review yet I don't get assistance what a waist MTN is really loosing there value I wish I ended my contracts and moved to another network why is the store even open when they never assist customers useless
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On Tue, 03 Nov 2020, 09:05 Caileen Adonis (ZA), <***ca> wrote:
From: Caileen Adonis (ZA)
Sent: Tuesday, November 3, 2020 9:04 AM
To: ***
Subject: complaint Good day Kindly be advised I am highly very disappointed in the pathetic service I am getting from mtn just to do a damn sim swap then campus mtn store no satisfaction and it is now the third time having a problem with that store managers name is Janelle Remley for two weeks I have been struggling to do a sim swap every time I go there the system is either offline or the consultant is not in Janelle the manager knows who the consultant is I even went to the store in Southgate the system was offline and no sim cards ,this morning I called the call centre spoke to Elizabeth she said I must call this number *** I am speaking to Amy who doesn’t seem to know what to do telling me to call the same number how hard is it to damn well do a sim swap for a contract I took out before I almost cancelled due to the same stories no assistance now I cant even get assistance to do a sim swap for the sim card I got from mtn which was not even activated I have never had these problems before mtn is loosing there service value . And now I am even on hold for 20 minutes just to get help on this number *** I don’t believe it Regards Caileen***1
I even went today again to mtn same bull**** story i wish i can just cancel my contract and go to another network cause serious this is bull**** a person waits over an hour just for assistance in the store just to be told the server is offline as always
caileen A's updateReviewer Update
08 Nov 2020, 12:35On Tue, 03 Nov 2020, 09:05 Caileen Adonis (ZA), <***ca> wrote:
From: Caileen Adonis (ZA)
Sent: Tuesday, November 3, 2020 9:04 AM
To: ***
Subject: complaint Good day Kindly be advised I am highly very disappointed in the pathetic service I am getting from mtn just to do a damn sim swap then campus mtn store no satisfaction and it is now the third time having a problem with that store managers name is Janelle Remley for two weeks I have been struggling to do a sim swap every time I go there the system is either offline or the consultant is not in Janelle the manager knows who the consultant is I even went to the store in Southgate the system was offline and no sim cards ,this morning I called the call centre spoke to Elizabeth she said I must call this number *** I am speaking to Amy who doesn’t seem to know what to do telling me to call the same number how hard is it to damn well do a sim swap for a contract I took out before I almost cancelled due to the same stories no assistance now I cant even get assistance to do a sim swap for the sim card I got from mtn which was not even activated I have never had these problems before mtn is loosing there service value . And now I am even on hold for 20 minutes just to get help on this number *** I don’t believe it Regards Caileen***1
I even went today again to mtn same bull**** story i wish i can just cancel my contract and go to another network cause serious this is bull**** a person waits over an hour just for assistance in the store just to be told the server is offline as always
cA
caileen A's update08 Nov 2020, 12:35
Reviewer Update
On Tue, 03 Nov 2020, 09:05 Caileen Adonis (ZA), <***ca> wrote:
From: Caileen Adonis (ZA)
Sent: Tuesday, November 3, 2020 9:04 AM
To: ***
Subject: complaint Good day Kindly be advised I am highly very disappointed in the pathetic service I am getting from mtn just to do a damn sim swap then campus mtn store no satisfaction and it is now the third time having a problem with that store managers name is Janelle Remley for two weeks I have been struggling to do a sim swap every time I go there the system is either offline or the consultant is not in Janelle the manager knows who the consultant is I even went to the store in Southgate the system was offline and no sim cards ,this morning I called the call centre spoke to Elizabeth she said I must call this number *** I am speaking to Amy who doesn’t seem to know what to do telling me to call the same number how hard is it to damn well do a sim swap for a contract I took out before I almost cancelled due to the same stories no assistance now I cant even get assistance to do a sim swap for the sim card I got from mtn which was not even activated I have never had these problems before mtn is loosing there service value . And now I am even on hold for 20 minutes just to get help on this number *** I don’t believe it Regards Caileen***1
I even went today again to mtn same bull**** story i wish i can just cancel my contract and go to another network cause serious this is bull**** a person waits over an hour just for assistance in the store just to be told the server is offline as always