1 reviews | Active since Apr 2017

18 Apr 2017, 16:02

Service

<p>On 8 April 2017 I received an SMS from MTN informing me that my account had been credited with 50GB of Data.</p> <p> </p> <p>I had recently changed my Sky Package to the maximum 25GB and am aware that MTN give you free data when you upgrade as well.</p> <p> </p> <p>I have logged numerous queries with MTN and no one gets back to me and if they do it's with a question to which I respond but don't hear back.</p> <p> </p> <p>Each time my contract ends, I vow to leave MTN but don't. I am now waiting for this contract to end and will take my business elsewhere as clearly they don't need my business as they don't bother getting back to me.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Apr 2017, 00:15
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records the 30GB Free promotional data bundle was loaded just after the upgrade on the 03 January 2017 at 16:50pm.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,