Service
<p>i received a statement from Mtn which shows R491 due.They went and deducted R640.I have not purchased any data or anythimg,yet they charge me more.This is not right really.Do you guys do this too all your customers ?</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that when on debit order basis the bank account gets debited a month in arrears, the debit order that went off on 2017-03-31 is for the invoice dated 2017-02-20 and the R491.75 will be debited from your bank account in April. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month cannot be debited the 31st of that same month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that when on debit order basis the bank account gets debited a month in arrears, the debit order that went off on 2017-03-31 is for the invoice dated 2017-02-20 and the R491.75 will be debited from your bank account in April. This however does not mean that your account is in arrears, it is still up to date. An invoice that closes on the 20th of the month cannot be debited the 31st of that same month.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9