**** service
<p><br />I purchase airtime from my savings account to convert to data. Before I can do that MTN *****s my airtime . I call the call centre and they inform me that I have to switch my data off and reboot my fone to get it back?? Why the **** are they taking it anyway?? What gives MTN the right to play with my airtime???<br />why all this **** in the first place?<br />i never get anyone from the company to call and explain why they're taking my airtime. The never respond! Most of the call centre agents are ****** useless!!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Airtime is reserved for data when you have Internet applications running which might need more than the data bundle you currently have available. Should you experience this again in future then please reboot your phone or switch off your Mobile and switch it back on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that Airtime is reserved for data when you have Internet applications running which might need more than the data bundle you currently have available. Should you experience this again in future then please reboot your phone or switch off your Mobile and switch it back on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,