SR
Shabnam R

1 reviews | Active since May 2016

11 Jul 2016, 12:48

Service

<p>I called Mtn and complained but i was cut off twice.i cancelled the 1gb recurring additional on my account and yet i still receive the 1gb .after calling mtn still no response to this since this morning. They need to retract this data as i do not want it and i will not be charged for this pathetic service. My cell no is ********** 426.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2016, 08:02
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per record it is noted that the 1GB recurring was removed on the 11 July 2016.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********