Service

Upgrade done in December 2015 through Mtn Business Solutions, Team Leader was assisting but dropped the ball, upgrade was not completed, incorrect account linked with new number, billing information incorrect and no explanation on how to activate the sim cards or who to contact to migrate existing number to prepaid. Faulty phones was delivered, MTN in Cresta stated only business solutions are able to assist as they did the upgrade. Team Leader on leave and staff very unhelpful. MTN Fairland (staff branch) also refused to assist. MTN 14th Ave booked phones in for warranty assessment on the 27 Jan 2016. Contact details provided to follow up was not working for approx. a week. Called the repair centre on the 09 Feb 2016 advised warranty assessment was approved on the 06 Feb 2016 but had to work through Business Solutions to have new phones delivered. Gentleman at MTN 14th Ave has been trying to assist in having the phones delivered and having my accounts linked but to no avail due to process. MTN Business Solutions in not responding to confirm when the phones will be delivered and in the mean while they expect me to maintain my payments whilst I am without phones.