**** service

Useless service by both Liberty Midlands Mall Branch and the customer service contract cancellation service on the phone.

My wife has a tablet which is now due for an upgrade, but does not want to, as she is happy with it and wants to cancel the contract. She has been into the Liberty Mall Branch and was told that she needs to call the cancellation department, but has been trying since last week Friday and the consultant in the branch tried last week as well, but the cancellation department just does not answer their phones. As my wife also has a hearing problem, it is hard for her to hear on the phone and finds this very frustrating. Now, as far as I can see it, there are a minimum of two reasons that the cancellation department are not answering, 1) They are too lazy and 2) They have been instructed not to answer their phones so no one can cancel their contracts.

Now, my wife's contract expires on the 2nd of April 2021, and if any money is deducted off of her account in May 2021, I will open up a case of theft under ********** circumstances against MTN SA and take you for everything you have..