**** Service

I have been having issues with MTN for a while now, but they've gone too far. Last week I loaded a 6 gig bundle and they said they'll give 6 gig free night bundles, Free YouTube data and showmax.

So as I started using my bundles they charged everything from my normal data even YouTube they claimed to give free data for as I called I dealt with the highest level of incompetence I have ever came across, absolutely disgusting.

Spoke Tshiamo who advised there was no manager/supervisor working which was strange and as I questioned that he said he'll go call the supervisor whom according to Tshiamo refused to speak to me as a client, classic service from MTN used to such and the cherry on top is how you train your people to hang up on clients instead of resolving issues.

Now all of this comes after a "Manager" was supposed to call me back on Wednesday after an investigation was supposed to have been conducted and never called at the promised time.

She then calls on Thursday and advises me my data got depleted by my usage of apps like Skype, Teams, Zoot.. etc I then advised her I don't have those apps on my phone and never had, she then turned and said calls from Facebook are considered as Skype, Teams and Zoom calls and I told her I never make such calls, she then also wanted to say it's my bank app which I advised it's to go onto that app and she went looking for other excuses and a week later my query hasn't been resolved.

Can you as MTN please advise who is your compliance officer so I can have this escalated?