********** service

Good afternoon

I did an application with Sibongile on the 11 march 25 and I did my payment on the same day. I was advised by Sibongile that I would receive communication from DSV,which I did stating that the router will be delivered on the 12th of March 25.

Dsv came through on the 12 march at around 8:30am, however due to health conditions my finger prints were unable to be verified, he asked me to ask the service provider to do a manual delivery.

Went back to Sibongile on the 12 march 25 and she advised that she has escalated for manual delivery.

Today, 13 of march 25, I received no communication from DSV or MTN so I took it upon myself to do a follow up with Sibongile and I was given DSV contact details,when I called DSV, I was advised that they have no instruction whatsoever to deliver the parcel manually.

Went back to Sibongile telling her that if I don't receive the router by close of business then she should cancel this application. She then goes on to advise that a refund will take two to three months.

Which she never advised when doing this application with her, I proceed to ask for a manager. I got some guy that called me didn't bother introducing himself, and I explained the situation to him. I asked who I was speaking to and he said Florence's manager, don't know who Florence is as I have not dealt with her.

I proceed to ask does Florence's manager not have a name, then only did he respond saying he was Tebogo Monareng. Promising to keep to the promise that I will have the router delivered on the 13 march before close of business.

Empty promises as usual it's 15:31 and no sign of communication or feedback from MTN or DSV.

I'm asking that this be escalated as a matter of urgency because if I did not need the WIFI, I would have selected any other service provider not MTN that doesn't take customer care and their values seriously.

If no feedback is received by close of business on the 14 march 2025, I will escalate the matter further and across all platforms.

To date and today is the 18 march 25,no feedback and no router but MTN took my money and no one calls you back and neither does anyone want to refund my money.