service

bad service from mtn first with the network coverage now I put in a claim and was informed that mtn will collect my phone and nothing has happened this isn't the first time I'm having a problem with Mtn insurance department the whole day I have been Trying to call them finally I got through to Patrick he was assisting me and informed me that the system was down and he would process my claim and get back to me I requested him to call me back as I previously awaited on hold for half an hour he said he would call back which he didn't so I contacted customer service she put me through to a lady that greeted but decided not to speak at all and remained silent I called again to customer care I was informed that the insurance department is having problems and she can only e-mail so I informed this lady that I spoke to an agent a minute ago now her story changes and says she cannot transfer calls there's something wrong with the phone's I have been trying to call the insurance department and cannot get through I have sent two emails as well mtn service has dropped so badly yet I have never missed a payment