*********** Service

I’m truly disappointed in the service delivery of MTN after a double billing occurred!!! As soon as it happened I phoned to inquire what happened on which the service agent just rep**** sorry I can not see any billing information on my system please phone back in a few days… I then send a mail complain about the double billing & the inferior service delivery, I got a mail back on the 14th of December that incorrectly debited amount will be back in my bank account by the 27th of the month. Which it wasn’t! To which I phoned again last night, that service agent was very helpful & created a refund request on my behalf & she informed me that I need call the credit department in the morning so that they can process & finalise it. Which I did & the the credit department were like: Sorry the request is still open & I can’t complete it… 🤷🏻♂️🤷🏻♂️🤷🏻♂️ Whose job is it to complete a credit request if not the credit department!? I then asked for customer care to log a complaint, which took 10 min before I got a consultant. To which the consultant responded but MTN didn’t deduct incorrectly even though I got a mail to that effect!? So do MTN actually train there employees how to do their work correctly or not?!? Please get competent people for us your clients to deal with!