MP
Mpho P
1 reviews | Active since Mar 2013
24 Jul 2019, 18:54
**** service
Very very rude Consultant by name of Sandile Teza- that's if he even gave me the correct name. Gave me attitude before I could explain the reason for my call. Do you train your Peiple or just pick them up from the side of the street.
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Replies (1)
MTN South Africa's replyOfficial
25 Jul 2019, 14:10Good day Mpho
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,
MTN South Africa's reply25 Jul 2019, 14:10
Official
Good day Mpho
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Regards
Renall
Complaints Management Team
Best regards,