Service

Quiet honestly, after being your client for over 15 years; your service delivery is pathetic! I am from Jhb and visited your store in Ballito, I was advised I am due for an upgrade. I completed the paperwork with the consultant and she said, her manager will collect the phone from another store and she should have it by Monday. I received a text this morning advising me to collect. I drove from Stanger to Ballito and when I get there, they all seemed on edge when they went to look for the phone. I waited for 20minutes and they were still busy trying to book the phone out! I said I will come back. I return to the store and the consultant advised me that the phone was left on the shelf and her manager sent it back as a return. Which is absolute bull****!!! If her manager collected the phone, why would he send it for a return!!!! The assistant was so blasé about what transpired and wasn’t even going to try and get another phone. Her lack of customer service is appalling. All I got was, “you’re gonna **** me” and “I’m sorry”. The manager was there and never said a word!! Because they obviously booked it off to another client. I will NOT be renewing my contract as your staff are not even empathetic and do not take accountability for their mistakes. I’m done!!!