SJ
Shane J
1 reviews | Active since Aug 2018
17 May 2019, 06:41
**** service
Good day readers
Yesterday I complained about the service that I get from mtn the fact that no one cares within there business
MTN is really **** and does not care about the clients
All I want is a settlement letter so that I can pay this **** company up and have no dealings with them
They are really **** and have no customer service what so ever
Can someone from MTN if there is any dam people who work there assist me for **** sakes
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 May 2019, 08:59Good day Shane James
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i am in consultation with the department that calculates early termination charges.
I will provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i am in consultation with the department that calculates early termination charges.
I will provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply17 May 2019, 08:59
Official
Good day Shane James
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i am in consultation with the department that calculates early termination charges.
I will provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i am in consultation with the department that calculates early termination charges.
I will provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
20 May 2019, 14:33Good day Shane James
Kindly note that our Retentions department advised you of the early termination charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that our Retentions department advised you of the early termination charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply20 May 2019, 14:33
Official
Good day Shane James
Kindly note that our Retentions department advised you of the early termination charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that our Retentions department advised you of the early termination charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,